FAQ's

Our standard turn around is 10 business days after final artwork is received and payment is accepted.

RUSH SERVICE – We try to accommodate our customers the best we can without sacrificing quality. Given our shop work load we will do our best to get your job done promptly BUT we will not push back other customers deadlines due to last minute inquires.

Under 7 days – 15%
Under 5 days – 30%
Under 4 days – 40%
Under 3 days – 50%
Under 2 days -100%

Same Day – Call Us
90% of the time this is not possible due to a whole lot of factors. Depending on the job and if you’re willing to pay we may be able to accomplish your job.

We do not have a minimum order amount; however, there will be an additional set up/clean up fees for orders under 24 pieces.

Price breaks are 12, 24, 48, 72, and 144 and so on.

We primarily use USPS and UPS to ship out your completed order. Shipping prices will be based on the weight of your order. We do not offer free shipping.

If needed USPS and UPS Expedited Shipping are available (1st day air, 2nd day air, etc.) Shipping costs will be included on the final bill.

Free local delivery VIA Master Uniform within 15 miles if requested.

We accept Cash, Credit Card, Checks and QuickBooks pay (link in email with invoice) for payments.  

We do offer contract pricing for those who apply. Contact us.

Reorders will be invoiced based on the new quantity.

Orders can be cancelled and/or refunded any time before the order is sent to production. Customer will be responsible for restocking and any additional fees accrued by Master Screen Print & Embroidery.

We cannot refund any altered items. If there is an issue with your order,  please contact us at Master Screen Print & Embroidery so we can review the concern and try to resolve it.

Our standard spoilage allowance is 3% or 1 piece; whichever is greater.

While we do accept outside apparel, we prefer to order customer items from our suppliers. Being able to handle the entire job from beginning to end creates a stress-free process and is usually more cost effective.

However, we will accept outside apparel as long as the customer agrees to our terms. We will not be held responsible for defects or damaged items. Master Screen Print and Embroidery will not replace the item in event of a misprint or damage. If we receive the wrong merchandise and must return it on your behalf, a handling fee will be applied. Any damaged items to outside apparel will be returned to customer.

If you are looking for us to create a logo/art or color separate your design, we have a graphic artist who can assist you for an additional fee.
We can run up to 6 colors screen printing and up to 16 colors for embroidery.

FILE PREP:
Art files must be a minimum of 300dpi and sized accordingly or in vector format. ALL FONTS MUST BE OUTLINED.
Accepted file types:
VECTOR (.eps)
Photoshop (.psd)
Illustrator (.ai)
PDF
TIFF and JPEG (if all you have is a TIFF or JPEG file, for embroidery, an additional art fee may be applied to recreate the image).

The customer agrees that they have full authority to order the design being produced and Master Screen Print and Embroidery is not held liable for any unlawful actions with trademark and copyright laws.

Screen Printing
We charge the price of the screen(s), any art fees, item(s), and a set up/clean up fee. 

Embroidery
We charge digitizing fee(s) Item(s), and a set up fee.

These guidelines are to help give you an idea of size with creating the artwork for your project. We are always up for a challenge and haven’t come across much we couldn’t do! Feel free to contact us with questions or help with suggestions or ideas.
▪ ADULT CHEST – 12” X 12”
▪ YOUTH CHEST – 9” X 9”
▪ LEFT CHEST AREA/ABOVE POCKET – 4” X4”
▪ SHORT SLEEVE AREA – 3” X 3”
▪ LONG SLEEVE – 3” X 14”

For more information about our cut and sew capabilities, and custom apparel, visit Master Uniform.